Privacy Policy

Last updated: 24 August 2026

1. Introduction

Me-Tech Solution Sdn Bhd is the data user under the PDPA for the ServisJer mobile application ("the App"). This policy explains how we collect, use, disclose, and protect your personal data, and the choices you have. By using the App, you consent to the practices described in this policy, consistent with the PDPA's Notice and Choice Principle. If you do not agree, please do not use the App.

2. Personal Data We Collect

Depending on how you use the App, we collect:

• Account data — name, email address, password (stored in hashed form), profile photo, and your Google or Apple sign-in identifier where you register through a social provider.
• Vehicle data — registration number, manufacturer, model, purchase date, notes, and vehicle photos.
• Service & maintenance records — service history, service types and costs, notes, and receipt photos you upload (up to five per service).
• Reminder data — reminder schedules, mileage, service type, and estimated cost.
• Workshop reviews — ratings and comments you submit about workshops.
• Location data — your device's GPS coordinates, used to show nearby workshops on the map, collected only with your permission.
• Feedback — your name, email, and message when you use the Contact Us form.
• Device/technical data — a push-notification token and platform for your device, your app version, and IP address and request logs via our servers.

All such data is provided directly by you; we do not purchase personal data from third parties.

3. How We Use Your Personal Data

We use your personal data to: create and manage your account and authenticate you; provide the App's core features — vehicle records, service history, service reminders, the workshop directory, and reviews; send you service-reminder push notifications and service emails (account verification, password reset, and account-deletion confirmation); send you promotional material where you have opted in; respond to your feedback and support requests; and maintain the security, integrity, and reliability of the App (including maintenance notices, required app updates, and server request logs).

Providing account data is necessary to use the App. Providing vehicle, service, and location data is necessary for the corresponding features — without it those features are unavailable, though other parts of the App may still work.

4. Disclosure of Personal Data

We disclose personal data only as necessary to operate the App:

• Other users — the workshop reviews you post, along with your profile name, are visible to other users of the App.
• Service providers — Google Firebase (push notifications, analytics, crash reporting, and Google Sign-In), Apple (Sign-In), and our email-delivery provider.
• Support ticketing — Contact Us submissions are handled through our internal support process.
• Legal and regulatory bodies — where required by Malaysian law or court order, or to protect rights, safety, or property.

We do not sell personal data, and we do not disclose it to third parties for their own independent marketing without your consent.

5. Cross-Border Data Transfer

Some of our service providers (for example, Google Firebase) may process data on servers outside Malaysia. We take reasonable steps to ensure a comparable standard of protection for such transfers, consistent with the PDPA.

6. Data Security

We apply reasonable technical and organisational measures to protect your personal data, including encrypted transmission (SSL/TLS) and hashed password storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data while your account is active, plus a reasonable period afterward where needed for legal obligations, dispute resolution, or enforcement of our terms. Deleting your account through the App permanently removes your vehicles, reminders, service history, receipt photos and profile photo, and we send a confirmation email to your registered address. Deleting a service record also removes its receipt photos. Server request logs are retained separately for a limited period for security and diagnostic purposes.

8. Your Rights Under the PDPA

Subject to the PDPA, you may: request access to the personal data we hold about you; request correction of inaccurate, incomplete, or outdated data; withdraw your consent, which may limit or disable dependent features; and opt out of promotional material.

You can do many of these yourself in the App — for example, editing your profile, toggling push notifications, and deleting your account are available in-app under your account settings. For other requests, contact us using the details below.

9. Children's Privacy

The App is intended for users aged 18 and above and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will remove it.

10. Changes to This Policy

We may update this policy from time to time to reflect changes to the App or applicable law. Where a change is material, we will take reasonable steps to notify you (for example, via an in-app notice) before it takes effect. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions, requests, or complaints about this policy, please contact us at support@senangapps.com or write to ME-Tech Solution Sdn. Bhd., C-1-2A, Block C, Jalan GC1, Glomac Cyberjaya, Cyber 12, Cyberjaya, 63200 Sepang, Selangor, Malaysia.